Combining strong service cultures and extending Navia’s intuitive technology

RENTON, Washington — October 1, 2018 — Navia Benefit Solutions, a national leader and trusted provider of consumer-focused benefit programs, announced its partnership with Arcadia Benefits Group, a regional leading service provider in Kalamazoo, Michigan.

This partnership extends Navia’s customer reach in the Midwest and leverages the selling and industry relationships that Arcadia has developed over its long company history. Navia will provide its proprietary technology advantage and service model for the benefit of Arcadia customers.

Arcadia employees become members of the Navia family through the partnership and will continue to serve customers from the Kalamazoo location. Pam Walker, founder and owner of Arcadia, remains with the company and retains an ownership interest in the merged organization.

“Partnering with Pam and the Arcadia team is a natural fit for Navia; we are like-minded women business owners with a heart for serving and a passion for smart technology,” said Hilarie Aitken, CEO of Navia. “We are very happy to have found a partner with a similar employee-focused culture and a strong industry reputation that will help us better serve nationwide employers. We are excited to welcome Pam and the Arcadia team to the Navia family.”

“We believe that Navia offers an exciting opportunity for Arcadia to strengthen and expand its service offerings to our client and broker partners, in addition to more opportunities for our employees. Navia’s shared vision and commitment to delivering the highest quality customer service in the industry makes it an ideal partner,” said Pam Walker, President and founder of Arcadia. “We look forward to expanding Navia’s operation in the Midwest and becoming members of the growing Navia family.”

Navia is a national, consumer-directed benefits provider serving 3,500+ employers across all 50 states. The company provides a one-stop-shop solution to benefit portfolios, and offers industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Wellness, and COBRA administration.

Arcadia is a Third Party Administrator (TPA) firm located in Kalamazoo, Michigan. Arcadia provides administration solutions for employer-sponsored benefit programs, including Flexible Spending Accounts (FSAs), Transportation Plans, Health Reimbursement Arrangements (HRA) Plans, COBRA administration and Retiree Premium Billing. Arcadia’s strength lies in experience, customer-first service and product knowledge.