Arcadia Benefits Group, Inc. is a Third Party Administrator (TPA) firm located in Kalamazoo, Michigan. Arcadia provides administration solutions for employer-sponsored benefit programs, including Flexible Spending Accounts (FSAs), Transportation Plans (pre-tax parking), Health Reimbursement Arrangements (HRA) Plans and COBRA administration. Our strength lies in experience, customer-first service and product knowledge.

Mission Statement

We believe that clients contracting with a TPA deserve accurate recordkeeping and claims processing, and we promise to deliver the same without exception. We will not cut corners in our administration.

We believe in establishing successful, long-term partnerships with our clients and our associate employees that respect the interests and goals of each.

Our success will be measured by our clients because of our ability to meet or exceed their expectations of price, exceptional service and product knowledge.

Principal Profile

Pam Walker, ACFC, CAS, serves as President of the Arcadia subsidiary of Navia Benefit Solutions. Pam founded Arcadia Benefits Group in 2004 and has more than 30 years’ experience in the design, implementation and administration of employee benefit plans. Walker has the ACFC (Advanced Certification in Flexible Compensation) and CAS (COBRA Administration Specialist) designations through the Employer’s Council on Flexible Compensation in Washington, DC (